MiddleSex County

The Challenge

The design challenge suggested by the website’s structure is organising a broad range of county information around different visitor needs. Residents may be looking for community support or recreation programmes, while businesses need a separate route to resources. The experience needs to connect people with relevant information without requiring them to understand the county’s departmental structure first.

• Organise public services into understandable categories.

• Distinguish community resources from business information.

• Keep department contacts and support options easy to locate.

• Balance practical tasks with opportunities to explore the county.

The Solution

The website groups its navigation into “Find Programs and Resources,” “Do Business Here,” “Government,” and “Discover Our Community.” Search and an alphabetical office directory provide additional ways to locate information. A dedicated Services Locator introduces pathways to support for individuals and families, while separate news and events sections organise community updates. Together, these features offer different starting points for visitors seeking assistance, department information, or local activities.